BrightStor® ARCserve® Backup for Windows Version 9.01 Patch 4a

3.2 Agent for Microsoft SQL for Windows

The following issue related to the Agent for Microsoft SQL has been addressed:

[QO38957] BrightStor ARCserve Backup can now back up Juris on local machines using the default Juris backup account. BrightStor ARCserve Backup only uses VDI for local backups, which requires users to have system administrator rights in the SQL Server. Juris backup users only have backup operator rights in the databases. Therefore, backups must be taken using Named Pipes. This fix allows you to force the Agent to use Named Pipes when backing up SQL on a local machine.

3.3 Tape Library Option for Windows

The following issue related to the Tape Library Option has been addressed:

[T16C272] Compaq 20/40 autoloader slots no longer appear empty or blank after backup jobs start. Previously, these slots appeared empty or blank after the start of a backup job even though they were displayed correctly after the tape engine started.

3.4 Disaster Recovery Option for Windows

After applying this patch, you must recreate the Machine Specific Disk. Depending upon the configuration of your system, you may encounter the error "The Disk is Full." If this error occurs, perform the following steps:

1. Delete all of the files in the x:\Program Files\BrightStor ARCserve Backup\drpatch.xp folder except for the files drlaunch.exe and drlaunchres.dll, where x:\ is the system drive on which you installed BrightStor ARCserve Backup.
2. Create the Machine Specific Disk for Windows XP/Windows 2003 from the Create Boot Kit Wizard.
3. Create a folder called CD_image with a subfolder called BOOTDISK
4. Copy all files from x:\Program Files\BrightStor ARCserve Backup\Bootdisk.w2k to the CD_image\Bootdisk folder
5. Copy the arc.w2k file from Brightstor ARCserve Backup Version 9 for Windows CD to the CD_image folder
6. Burn the CD_image folder to a CD media. The root of the CD should contain the Bootdisk folder and arc.w2k file.
7. During disaster recovery, when prompted to insert the BrightStor ARCserve Backup product CD, insert the CD you burned in the previous step and proceed with the normal recovery process.

If you use the floppy-based Disaster Recovery method for a Windows 2000 server after applying BrightStor ARCserve Backup 9.01 Patch 4a (rather than using the more efficient CD recovery) perform the following steps:

For Windows 2000 (local and remote floppy method)

1. Run the self-extracting file BAB901WP4aDR.exe and change the destination folder to which you want to extract the files, or click Unzip to extract to the default folder C:\BAB901WP4DR. There are six self-extracting executables and six batch files available after extraction for the following languages.

   English

   • BAB901WRE.exe
   • DRUpdateE.bat

   French

   • BAB901WDRF.exe
   • DRUpdateF.bat

   German

   • BAB901WDRG.exe
   • DRUpdateG.bat

   Italian

   • BAB901WDRI.exe
   • DRUpdateI.bat

   Japanese

   • BAB901WDRJ.exe
   • DRUpdateJ.bat

   Chinese

   • BAB901WDRC.exe
   • DRUpdateC.bat

2. Copy the self-extracting file and the batch file for the Operating System language you are using to perform the disaster recovery operation to a blank disk (for example, if you are recovering an English system, copy the BAB901WDRE.exe and DRUpdateE.bat files). Preserve the disk with the Boot diskettes.

3. During the Disaster Recovery process, after the first reboot (the first time the Disaster Recovery wizard screen appears), go to the command prompt by holding down the Ctrl and Shift keys and double-click the graphic on the left hand side (double-clicking invokes a drop-down menu).

4. Choose Command Line.

5. Enter cd DR to change the directory to c:\drboot.tmp\system32\dr, where c:\ is your system partition drive.

6. Copy the executable and the batch file from the disk to the DR folder.

7. Run the batch file from the DR folder (for example, c:\drboot.tmp\system32\dr\DRUpdateE.bat).

8. In the pop-up window, use the default location c:\drboot.tmp\system32\dr\ (change the drive letter if your system partition is not on c:\), and click the Unzip button to extract.

9. Close the window when the extraction is complete.

10. At the prompt, type Exit and press the Enter key to return to the Disaster Recovery Wizard.

11. Click the Cancel button. A pop-up dialog appears, asking "Exit BrightStor AB Disaster Recovery Wizard?" Click Yes. Your machine automatically restarts.

12. Follow the normal Disaster Recovery procedure after restarting your machine.

Troubleshooting

When installing the Active Directory server on a Windows 2003 server, the promoting process tightens the local security policy for the new domain controller. Because of this, Windows NT 4.0 remote Disaster Recovery may fail to connect to the server. The following steps enable Windows NT 4.0 compatibility on this type of system.

1. From Administrative Tools, go to Domain Controller Security Policy.

2. Select Local Policies and select Security Options.

3. Disable the setting Microsoft network server: Digitally sign communications (always).

4. Disable the setting Domain member: Digitally encrypt or sign secure channel data (always).

Important! For security reasons, you must undo the security setting changes above once the Windows NT 4.0 Disaster Recovery is performed.

3.5 Image Option for Windows

The following issue related to the Image Option has been addressed:

[T1A5143] Selective file restores with the Image Option no longer fail to restore all selected files without generating an error message.

3.6 Network Attached Storage Option

Support for NetApp 6.4 has been added to the Network Attached Storage Option.

3.7 WORM (Write Once Read Many) Media Support

This cumulative patch contains WORM Media Support. After you apply the modules, keep the following considerations in mind:

• You must separate WORM and non-WORM media in the same library using the BrightStor ARCserve Backup Virtual Library Option through Device Configuration. If WORM and regular media are not separated, the Job Manager treats all media as WORM media. However, the Device Manager can manage these media correctly.

• Media Pool operations, backup jobs using the Overwrite option, Tape Erase operations, and backup jobs involving Media Pools (such as GFS rotation jobs) are not supported on WORM media. These operations are either blocked or disabled in WORM support updates.

• BrightStor ARCserve Backup Command Line features do not differentiate between WORM media and regular tapes. We recommend that you avoid using the Command Line with WORM media, or use it with extra caution.

• The Set Unknown Tapes to Blank option in the Tape Library Configuration dialog is not supported on WORM media. Do not enable this feature with WORM media.

• Only blank WORM media can be used during a span condition.

4.0 Device Support

This patch includes updated device support. For a complete list of supported devices, refer to the Certified Device List posted on the following Web site: http://support.ca.com/techbases/basb9/basb9_cdl.html

5.0 Contacting Technical Support

For further technical assistance with this product, contact Computer Associates Technical Support at http://ca.com/supportconnect for a complete list of locations and phone numbers. Technical support is available 24 hours a day, 7 days a week.